Your data
Delete my data
There is no account to close, so deletion means one of two specific things — and one of them you can do yourself, right now, without asking us.
Your vouchers — delete the app
Removing Re-Turn Tracker from your phone deletes every voucher, value, place and note, permanently and immediately. We hold no copy, so nothing is left behind on a server. Your paper slips are unaffected.
With Pro, export a backup first if you want to keep them — Settings › Backup and restore. If automatic backup to iCloud was on, a copy stays in your own iCloud: to remove it too, switch automatic backup off there and delete the copy before you delete the app. With Pro on Android, the phone's own Google backup may hold a copy until that backup is deleted or expires.
A message you sent us — email us
If you typed a reply address into a feedback message, we hold it with that message. Ask and we will remove both.
Confirmed within one month, and in practice much sooner.
Your vouchers
Your vouchers, their values, where they came from and your notes are stored only on your phone. Deleting the Re-Turn Tracker app removes them, permanently and immediately. We hold no copy, so there is nothing for us to delete and nothing for us to restore afterwards. The paper slips themselves are unaffected — they were always the voucher.
If you want to keep the records and have Pro, export a backup first: Settings › Backup and restore. You can lock that file with a passphrase, in which case only you can ever open it — we hold neither the file nor the passphrase. On an iPhone with automatic backup on, a copy is also in your own iCloud; it stays there after the app is deleted, so to remove it, switch automatic backup off in the same place and delete the copy first. With Pro on Android, the phone's own Google backup may also hold a copy; it goes when that backup is deleted (Google Drive or Google One, under Backups) or expires.
What we hold about you
There is no account and no cloud copy of your vouchers — deleting the app's data deletes them, because your phone is the only place they exist. What our servers do hold is small and keyed to a random installation identifier, not to you: a count of how often that install opened the app (with the phone's model, operating system and app version), any machine reports it made, any photo of a machine it sent, the store's reference for the purchase if it bought Pro, and a feedback message if you sent one — with a reply address only if you typed it. Write to support@info-sphere.ie to have a feedback message or a photo removed; we will confirm within one month, and in practice much sooner.
Machine reports
A report — "working", "busy" and the rest — is a word, a time, a machine and the random identifier. It carries no name, and after 90 days no IP address either. It is kept as part of the machine's history because the count of reports is what makes the map trustworthy. If you delete the app's data, the identifier is replaced and nothing links the old one to you or your new install.
If you would like a report removed, write to us and we will do it.
What happens automatically
- Server request logs are deleted after 90 days.
- The IP address on a machine report or a photo is removed after 90 days.
- Daily usage records (the only other place an IP address lives) are deleted after 12 months.
Feedback you sent us
If you told us a machine was wrong and included an email address, we keep the message so we can act on it and check the fix held. Ask us at support@info-sphere.ie and we will remove your address from it.